Had an issue where AC was not working properly, and called B&K to come take a look. They surprised me in that they said they could have someone come out within a couple hours. Since I wasn't going to be home then, we rescheduled for the next day. On 20 Jun 2018, Gary arrived and my unit was ice covered. He indicated I had a leak someplace and my unit was about 50% short of Freon. Since this was a 21 year old unit, he told me that come 2020 the type of Freon used by this unit would no longer be available by Federal mandate. Based on that information combined with the age of the system and the likelihood of something else breaking down, I decided to go for a replacement. Larry their salesman came out and explained a few options that would work for my situation, and I selected a Trane system. We were several weeks from an available scheduling date, so Larry arranged for a no-cost recharge of the old system to tide me over. When the scheduled date arrived Brian and Scott arrived promptly at 8:00AM and worked tirelessly in 95 degree heat indexed weather to finish the removal of the old unit and the install of the new heat pump, air handler and programmable thermostat. Finished it all up by 5:00PM. I was very impressed with Gary, Larry, Brian and Scott. All were courteous, professional and patient while answering my many questions. I highly recommend this company.